Frequently Asked Questions

Everything you need to know about shopping with Sky Gazer.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, most of our products come with a 1-year manufacturer’s warranty against defects. Please check the specific product description for individual warranty details.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.